FRONT OFFICE

  Excellent Good Average Poor
Reservation Staff Efficiency & Courtesy
Welcome at the Airport
Doorman
Check-in Efficiency
Front Desk Staff Courtesy
Telephone Operators
Baggage Handling
Message Service
Cashier
Check-out Efficiency
Remarks:

HOUSE KEEPING

  Excellent Good Average Poor
First Impression & Decor of Room
Cleanliness of Room:
Morning
Evening
Cleanliness of Bathroom
Servicing of Room During Your Stay
Efficiency of Staff
Linen Quality
Laundry's Quality of Service
Privacy
Lighting
Supplies Adequate Yes  No   
Remarks:

FOOD AND BEVERAGE SERVICE

Excellent Good Average Poor
Horizon : Food
  Service
Remarks:
Green House : Food
  Service
Remarks:
Room Service : Food
  Service
Remarks:
Wood House : Service
Remarks:

MAINTENANCE

Was every thing in working order in your Room? Yes No
If no, kindly mention what was not in Order:

OTHER SERVICES

  Excellent Good   Average Poor
Business / Secretarial Services
Conference / Banquet Facilities
Travel Desk
Health Club
Swimming Pool
Beauty Saloon
Remarks :

GENERAL:

Staff Attitude:
  Friendliness :   Yes  No 
  Handling of problems :   Yes  No 
  Promptness :   Yes  No 
Name(s) of employee(s) you thought were outstanding and why
Value for Money:
  Food :   Yes  No 
  Service :   Yes  No 
Did you contact the Duty Manager/GRE to register any dissatisfaction? Yes  No 
Was the matter attended to? Yes  No 
Remarks:
Kindly specify the purpose of your visit to Visakhapatnam
Business   Pleasure 
Have you stayed at DOLPHIN HOTEL earlier? Yes  No 
How did you select DOLPHIN HOTEL?
Past Experience  Advertisement  Reference
Travel Agent  Hotel's Reservation Office  Company in the vicinity
How would you rate DOLPHIN HOTEL on overall basis?  100%   95%   85%   75%
What do you like about DOLPHIN HOTEL?
Any Suggestions you would like to make!
On your next trip to Vizag would you choose our Hotel again? Yes  No 
Remarks:
Do you travel to RAMOJI FILM CITY? Yes  No 
Any information Required? Yes  No 

GUEST INFORMATION FORM

Guest Name:
Room No:
Date of Arrival:
Date of Departure:
Address
Email: Mobile No:
Birthday:
Wedding Anniversary: